最近有小伙伴在本店租借了会员以后,有一天联系售后客服反馈说无法登录了

是chegg的问题 还是我自己的问题

手机电脑都登录不上

微信客服bbwxnly在官网找到了解决方法如下:

https://www.chegg.com/homework-help/questions-and-answers/t-access-chegg-computer-laptop-please-help-recently-signed-vpn-installed-computer-don-t-kn-q42464195

I recently signed up for VPN and have it installed on my computer. I don't know it's got anything to do with it.

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Expert Answer

  • Anonymous's Avatar

    What browser are you using? Look at how you could enable Javascript. Go to the manual of your browser and look for steps to enable Javascript and also an option to allow pop-ups for 'Chegg'.

    Also, on the bottom of the page there is an option to report the issue so report the issue. You can also contact (call or chat) the help center, https://www.chegg.com/contactus/#/path/Chegg-Study/ during office hours.

    I am attaching screenshots of the same for Chrome browser. You can follow the same steps for the browser you are using.

    I do not know the browser that you are using or other details like from which country you are logging in so i am just giving you some basic steps to resolve this issue but I highly recommend you to contact the help center during office hours. I also attached screenshot on the phone number you can contact for your issue.

Comments
  • Anonymous's AvatarAnonymous posted 10 months ago

    Are you still facing this issue?

  • Anonymous's AvatarAnonymous posted 7 months ago

    This did not work for me. Any other ideas?

  • Anonymous's AvatarAnonymous posted 7 months ago

    I also have a VPN set up and this is happening to me too. I had to turn it off to access Chegg.

  • Anonymous's AvatarAnonymous posted 3 months ago

    Yea you need to turn off your VPN^^^^^^^^^

  • Anonymous's AvatarAnonymous posted 2 weeks ago

    Yeah you shouldn't have to disable your security to access a site. ^^^^^^

然而,尝试了这位chegg热心网友提供的方案后仍无济于事。这种情况下通常是因为国内使用的vpn速度太慢了,没有通过谷歌人机认证,一般只需要通过更换vpn节点就可以解决了。希望这篇文章能帮助遇到同样问题的小伙伴。如果大家有不一样的看法也可以通过微信联系到我。微信号bbwxnly