So I received a notice from Chegg today (see link below) that my account had been identified as one being shared. I played Chegg's little game and filled out their questionnaire about how/when/from where I access my account before phoning customer service. Agent I spoke with essentially said "You need to log out of your account after every use and only access the service using a single device." I've had my account for a little while now and today is the first time this has happened. I travel frequently for work and subsequently my homework travels with me. My access may originate in San Diego one week then Atlanta the next (not braggy, just situation). One would think that Chegg's access register would be smart enough to realize the originating machine ID is the same regardless of location. Guess not.

I can abide by the logging out rule, but I think Chegg handled this poorly and could've fired off a warning email first saying "Hey! We think you're sharing your account. To ensure that we don't flag your account change your password and be sure to log off when you're done working." But nooooooooo, they didn't do that. So I'm left hoping that between now and Saturday (end of the 48 hours) I don't need to search for guidance or verify my work as I may be boned.

It's important to note that no, I've never shared my account details.

End rant. Thanks for reading.

Edit: duplicate text, non-sharing declaration.

Edit 14May2020: The link in the "Help" article to email Chegg with your activity patterns is now gone. The only means of contact is via phone.

因此，我今天收到了Chegg的通知（请参阅下面的链接），我的帐户已被识别为共享帐户。我玩过Chegg的小游戏，并在致电客户服务之前填写了有关我如何/何时/从何处访问帐户的问卷。与我交谈的座席本质上说：“您每次使用后都需要注销帐户，而只能使用单个设备访问该服务。”我已经有一段时间了，今天是第一次发生这种情况。我经常出差上班，随后我的家庭作业也随之而来。我的访问权限可能一个星期来自圣地亚哥，然后是第二周亚特兰大（不是吹牛，只是这种情况）。有人会认为，Chegg的访问寄存器足够聪明，以至于不管位置如何，原始机器ID都是相同的。可能不会。


我可以遵守注销规则，但是我认为Chegg对此处理不佳，可能会先发出警告电子邮件，说：“嘿！我们认为您正在共享您的帐户。为确保我们不标记您的帐户更改，您的密码，并确保完成工作后注销。”但是，不，他们没有那样做。因此，我希望从现在到周六（48小时结束）之间，我不需要寻找指导或验证我的工作，因为我可能会感到困惑。


请务必注意，不，我从未分享过我的帐户详细信息。


结束语。谢谢阅读。


编辑：重复文本，不共享声明。

“帮助”文章中用于向Chegg发送您的活动模式的电子邮件的链接现在消失了。唯一的联系方式是通过电话。

添加本站微信客服bbwxnly：获取最新关于chegg使用当中的问题解答